?Receiving a walk-in guest.
為散客登記
1. How many people do you have, Mr./Mrs. XX?
XX先生/小姐，請問您有幾位？
2. What kind of room do you prefer, Mr./Mrs. XX, please?
XX先生/小姐，請問您想要哪種房間？
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3. Just a moment, I have to check if there’s a room available，Mr./Mrs. XX.
XX先生/小姐，請稍等，我看看有沒有空房。
4. Here is a brochure of our hotel and our tariff, Mr./Mrs. XX?
XX先生/小姐，給您我們酒店介紹和價目表。
5. We’ll give you a 10% discount, Mr./Mrs. XX.
XX先生/小姐，我們給您九折優惠。
6. Would you like to register, please?Mr./Mrs. XX?
XX先生/小姐，請您登記，好嗎？
7. You have to register individually, please?Mr./Mrs. XX?
XX先生/小姐，請您們分開登記，好嗎？
8. Would you fill in this registrationform, please? Mr./Mrs. XX.
XX先生/小姐請您填一下登記表。
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9. Would you please put your nationalitythere, sir.
先生，請您將您的國籍寫在這兒。
10.Would I ask you to put your name in block capital? Mr./Mrs. XX?
XX先生/小姐， 請用大寫字母寫您的名字，好嗎？
11.May I have your occupation,please?
請問您的職業？
12.Would you sign your name, please? /I’ll need your signature. Mr./Mrs. XX.
XX先生/小姐，請簽名。
13.Would I see your passport, please?/Would you mind showing your passport, Mr./Mrs. XX?.
XX先生/小姐，能出示一下您的護照嗎？
14.I’m afraid your room is not ready yet. Would you mind waiting, please, Mr./Mrs. XX?
XX先生/小姐，恐怕您的房間還沒收拾好，希望您不介意在這里等一下。
15.How would you like to pay by cash or credit card, Mr./Mrs. XX?
XX先生/小姐,請問您是現金或是信用卡付款？
16.How long will you stay here, Mr./Mrs. XX?
XX先生/小姐，您準備在我們酒店住多久？
17.How would you like to settle you Account? In cash or by credit card, Mr./Mrs. XX?
XX先生/小姐，您付現金還是用信用卡付賬？
18.Please pay at the cashier over there，Mr./Mrs. XX.
XX先生/小姐，請到那邊的收銀臺付款。
19.Would you mind filling out this form while I prepare your keycard? Mr./Mrs. XX?
XX先生/小姐，在我準備鑰匙卡的時候，您能填一下這張表嗎？
20.May I have your passport so that I can fill in you visa number and place ofentry, Mr./Mrs. XX?
XX先生/小姐，能用一下您的護照填一下您的簽證號碼和入境口岸嗎？
21.Would you tell me your departure date? / What time will you check out? Mr./Mrs. XX??
XX先生/小姐能告訴我您的離店日期嗎？
22.Our rack rate is RMB 498，Mr./Mrs. XX.
XX先生/小姐，我們的門市價格是498元。
23.The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. Mr./Mrs. XX.
XX先生/小姐，雙人房是368元加上15%的服務費，不包括早餐。
24.I have to ask you to pay RMB1500 for deposit，Mr./Mrs. XX?
XX先生/小姐，您需要付1500元人民幣作為押金。
25.As a hotel policy, we require one day’s room charge as deposit for guestswithout a reservation.
按酒店規定，沒有預訂的客人得付一天房費作為押金。
26.Would you like a smoking or non-smoking room, Mr./Mrs. XX?
XX先生/小姐，您需要一間吸煙房還是不吸煙房？
27.Mr./Mrs. XX, you room number is 2103. This is your room key. The rate isRMB 498 for one night, no service charge. And the bellboy will show you to yourroom. Have a nice stay.
XX先生/小姐，您的房間號碼是2103。這是您的房間鑰匙，房間是498元每晚，免服務費。行李生會帶您去房間的，祝您愉快。
28.Please remember to return your key before you leave our hotel , Mr./Mrs. XX.
XX先生/小姐，在您離開酒店前，請記得歸還鑰匙。
29.Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.
先生，這是您的房間鑰匙和房卡，您的房費包括西餐廳的一次（自助）早餐。
30.The check-out time is postponed to 2:00pm/ You can check out before 2:00 pmtomorrow. Mr./Mrs. XX.
XX先生/小姐，我們的退房時間延遲到下午2：00。
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31.Mr./Mrs. XX，may I confirm your departure date, please ?
XX先生/小姐，能確認一下您的離店日期嗎？
Registering a tour group
為團隊登記
1.Mr./Mrs. XX，who is the tour leader, please?
XX先生/小姐，請問誰是領隊？
2.I’d like to reconfirm your reservation and the schedule for the period ofyour stay,Mr./Mrs. XX.
XX先生/小姐，我想確認一下貴團的預訂和日程。
3.Is there any change in the number in your group ，Mr./Mrs. XX?
XX先生/小姐，您的團隊人數有變化嗎？
4.You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? Mr./Mrs. XX.
XX先生/小姐，您們預訂了14個雙人間和6個單人間。這是住房名單，對嗎？
5.Mr./Mrs. XX, here are the room keys and breakfast vouchers.
XX先生/小姐，這是房間鑰匙和早餐券。
6.Mr./Mrs. XX, your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30am.
XX先生/小姐，您們是16日早8：00離店，日程有變化嗎？我們安排早6：30叫早。
7.Mr./Mrs. XX If there is any change, Would you notify the FrontDesk, please?
XX先生/小姐，如有變化，請通知前臺。
